Shipping & Return Policy
Last updated: 7 October 2026
We want ordering from Bel Air Furniture to be clear and straightforward. This policy explains our shipping, delivery, returns and refund procedures.
Shipping
We ship Bel Air Furniture throughout the European Union and to selected destinations outside the EU.
Shipping costs are calculated based on the size of the order, delivery destination and type of shipment.
For deliveries outside the European Union, local VAT, import duties, customs charges and handling fees may apply. Unless otherwise stated, these charges are not included in our prices or shipping costs and are the responsibility of the customer.
United Kingdom
Unfortunately, we currently do not ship directly to consumers in the United Kingdom.
For UK project orders, hospitality projects, commercial interiors or other Business Customer inquiries, please contact us at info@belair-furniture.com. We will be happy to discuss the available shipping and delivery options for your project.
Delivery Times
Product availability is shown on the relevant product page.
Products that are in stock are dispatched from our warehouse in the Netherlands.
Once an order has been dispatched, delivery within Europe will generally take approximately 2 to 7 business days, depending on the destination, shipment size and carrier.
Delivery times are estimates and may be affected by carrier delays, customs procedures, public holidays or other circumstances outside our reasonable control.
If an order contains multiple products, we will normally ship the complete order once all products are available. If you would prefer a partial shipment, please contact us. Additional shipping costs may apply.
For urgent deliveries, project orders or special delivery requirements, please contact us at info@belair-furniture.com.
Order Changes & Cancellations
Orders are prepared for shipment as soon as possible after they are received.
Please check your delivery address, contact details and ordered products carefully before completing your purchase.
If you need to change or cancel an order, please contact us as soon as possible at info@belair-furniture.com.
We will always try to accommodate your request, but changes or cancellations may no longer be possible once an order has been prepared, dispatched or, where applicable, entered into production.
Right of Withdrawal
Consumers purchasing online normally have the right to withdraw from their purchase within 14 days without giving a reason, subject to the exceptions explained below.
You have 14 days from the day you, or a person designated by you other than the carrier, receives your order to notify us that you wish to withdraw from the purchase.
You can notify us by using the withdrawal function available on our website, by using our model withdrawal form, or by sending a clear statement to info@belair-furniture.com.
Please include your order number and sufficient information for us to identify your order. You do not need to give a reason for exercising your statutory right of withdrawal.
Returning Your Order
After notifying us that you wish to withdraw, you must return the products without undue delay and no later than 14 days after your notification, unless we have agreed to collect the products.
Please contact us before returning furniture so that we can provide the correct return address and, where necessary, discuss appropriate transport arrangements.
Returns should be sent to our return address in the Netherlands as provided in our return instructions.
You are responsible for the direct cost of returning products where you were informed of this before placing your order.
Many of our furniture products cannot normally be returned by standard parcel post. Where this applies, an estimate of the return transport cost will be provided before purchase.
Condition of Returned Products
You may inspect and handle a product to the extent reasonably necessary to establish its nature, characteristics and functioning, similar to what you would normally be able to do in a physical shop.
If a product has been handled more than necessary and this results in a reduction in its value, we may deduct an appropriate amount from the refund as permitted by law.
Where reasonably possible, please return products in their original packaging and with all parts, accessories and documentation.
Original packaging is strongly recommended for furniture because it helps prevent damage during return transport.
The absence of original packaging does not by itself remove your statutory right of withdrawal.
You may be responsible for loss in value or damage caused by unnecessary handling, incorrect repacking or inadequate protection during return transport.
Refunds
If you validly withdraw from the entire order, we will refund the payments received from you for the returned goods, including the cost of our least expensive standard delivery method, where required by law.
If you selected a more expensive delivery method than our standard delivery option, the additional delivery cost is not refundable.
If you return only part of an order, the original delivery costs do not necessarily have to be refunded.
We will issue the refund without undue delay and no later than 14 days after we receive your withdrawal notification.
We may withhold the refund until we have received the products back or until you provide evidence that you have returned them, whichever occurs first.
Refunds will normally be made using the same payment method used for the original purchase unless otherwise agreed.
Made-to-Order and Personalised Products
The statutory right of withdrawal does not apply to products that are made to your specifications or are clearly personalised.
This may include furniture produced specifically for you using non-standard dimensions, materials, upholstery, colour combinations or other individual specifications.
A product is not automatically excluded from the right of withdrawal simply because it is produced after an order is placed.
If a product is excluded because it is genuinely made to your specifications or clearly personalised, this will be made clear before you place your order.
Damaged, Defective or Incorrect Products
If a product arrives damaged, is defective, is missing parts or is different from what you ordered, please contact us at info@belair-furniture.com.
Please include your order number, a description of the issue and, where possible, photographs showing the product, packaging and any visible damage.
We recommend checking all packages carefully at the time of delivery and reporting visible transport damage to the carrier where possible. This helps us investigate transport damage quickly.
If damage is discovered after delivery, please contact us as soon as reasonably possible.
Your statutory rights are not lost simply because you did not report transport damage within 48 hours.
If a product is defective or does not conform to the purchase agreement, your statutory guarantee rights apply. Depending on the circumstances, you may be entitled to repair, replacement, a price reduction or a refund without costs that you should legally have to bear.
Failed Delivery Attempts
If an order is returned to us because delivery could not be completed due to circumstances attributable to the customer, such as an incorrect delivery address or repeated unsuccessful delivery attempts where attendance was agreed, we may deduct reasonable additional transport or return costs where legally permitted.
You may also request redelivery, in which case reasonable additional delivery costs may apply.
This does not apply where the failed delivery was caused by Bel Air Furniture or the carrier.
Lost Orders
If tracking information shows that your order has been delivered but you have not received it, please contact us at info@belair-furniture.com as soon as possible so that we can investigate with the carrier.
Business Customers
The statutory 14-day right of withdrawal applies to Consumers and does not apply to purchases made by Business Customers.
Business Customer returns or cancellations are only accepted where agreed by Bel Air Furniture in writing or where required by law.
Different shipping arrangements, delivery conditions and commercial terms may apply to project orders and Business Customers.
Contact
Bel Air Furniture B.V.
Admiralengracht 35
1057 EM Amsterdam
The Netherlands
Email: info@belair-furniture.com
Telephone: +31 (0)20 4965038